Categories
cybernetics

After Trump

If the United States survives Trump, there is a genuine possibility of reconstruction, but only because damage exposes the relationships that mattered and brings hidden dependencies into the open, revealing how the system was actually held together. The damage being inflicted is real and severe, economic and political at once. Disruption to institutions, markets, and […]

Categories
cybernetics

Service Delivery: Delay Is the Control Parameter

Executive summary Delay is not a flaw to be engineered away. It is the control parameter that sets a system’s operating frequency. Most complex organisational and institutional service delivery systems tend to fail when their timing is misaligned with the realities they are intended to regulate. That misalignment is rarely visible as a single “slow […]