Service management systems are plagued by managerial failure. The primary error is the belief that regulatory oversight exists to eradicate delay, to accelerate everything. The result is a chaotic environment in which every actor attempts to displace temporal and material costs onto other people, times, and places – both within and beyond the organisation. This […]
Karl Weick’s Sensemaking in Organizations emerged from a dissatisfaction with how organisations were typically described: as decision machines, information processors, or rational planners. Weick’s work cut against that grain. Drawing on psychology, sociology, and organisational studies, he focused instead on how people inside organisations actually come to understand what they are doing, usually after they […]
Daedelus Kite 