Categories
cybernetics

why administrative organisational systems fail

Administrative systems fail when they become better at preserving their own procedures than understanding or remediating the human realities those procedures were intended to address.

Categories
cybernetics

Time Management in Service Delivery Systems

Service management systems are plagued by managerial failure. The primary error is the belief that regulatory oversight exists to eradicate delay, to accelerate everything. The result is a chaotic environment in which every actor attempts to displace temporal and material costs onto other people, times, and places – both within and beyond the organisation. This […]