Categories
cybernetics

Sensemaking in Organisations

Karl Weick’s Sensemaking in Organizations emerged from a dissatisfaction with how organisations were typically described: as decision machines, information processors, or rational planners. Weick’s work cut against that grain. Drawing on psychology, sociology, and organisational studies, he focused instead on how people inside organisations actually come to understand what they are doing, usually after they […]

Categories
cybernetics

Service Delivery: Delay Is the Control Parameter

Executive summary Delay is not a flaw to be engineered away. It is the control parameter that sets a system’s operating frequency. Most complex organisational and institutional service delivery systems tend to fail when their timing is misaligned with the realities they are intended to regulate. That misalignment is rarely visible as a single “slow […]