Culture, Communication, Complexity.

Tag: social determinants of health

Disability Support

Disability is not an edge case that happens to someone else. It is a statistical certainty built into biology and time. Unless a life ends early, bodies age, systems degrade, injuries accumulate, genetics express themselves, and cognition changes. This is not moral failure or personal deficiency. It is physics. Entropy at the level of lived […]

Tags administrative justice, ageing, ageing and entropy, ageing and inequality, ageing population, ageing society, biology, biology and society, bodily limits, breakdown, bureaucratic systems, care burden, care economy, carers, chronic illness, cognitive decline, collective care, collective insurance, collective responsibility, community care, compassion, compassion in government, complexity in governance, decline, demographic change, dignity, disability, disability across the lifespan, disability as normal, disability justice, disability policy, disability stigma, disability support systems, efficiency versus care, embodiment, entropy, Equity, ethical governance, ethics and policy, ethics of care, fairness, human centred policy, human dignity, human frailty, human limits, human-systems, humane governance, humane institutions, humane policy, illness, impairment, inclusive governance, inequality and health, inevitability of disability, inevitability of illness, injury, institutional trust, kindness, kindness in systems, life course risk, lived experience, mental health, metrics and humanity, moral philosophy, mortality, physical health, policy complexity, policy design, policy ethics, political philosophy, population ageing, prevention limits, public administration, public policy, resilience, risk, shared vulnerability, social cohesion, social determinants of health, social insurance logic, social resilience, social safety net, social support, social systems, social trust, solidarity, state responsibility, stigma reduction, systemic resilience, systems failure, systems thinking, technocracy critique, technocratic governance, uncertainty, universal vulnerability, universality of decline, vulnerability, welfare, welfare administration, welfare stigma, welfare systems

cybernetics

Productive Misanthropy

Service delivery systems must model the environments they act within. This is unavoidable. Eligibility rules, risk categories, performance metrics, and compliance frameworks are all abstractions that allow action under constraint. The model is not the world. It is an interface that reduces complexity to something administrable. Over time, however, the interface acquires weight. The abstraction […]

Tags accountability regimes, activation policy, ADM oversight, administrative burden, administrative error, administrative exhaustion, administrative violence, adverse outcomes reproduction, algorithmic governance, appeals system, APS governance, ashby law, audit and assurance, audit culture, audit logs, australian public administration, automated decision making, backlog dynamics, benefits navigation, bureaucratic drift, campbell law, carceral throughput, care coordination failure, case load pressure, case processing, centrelink processes, churn management, commonwealth integrity, comparative public policy, complex adaptive systems, complexity informed governance, compliance complexity, compliance theatre, consultancy dependence, control systems, cost shifting, cybernetics in policy, debt recovery algorithms, digital by default services, digital identity, dignity in service delivery, disability services, documentation requirements, downstream harm, eligibility criteria, entropy displacement, epistemic closure, explainability, feedback loops, frontline discretion, general systems theory, goodhart law, governance-failure, government accountability australia, health system navigation, high dimensional systems, human centred design, identity verification burden, incentive design, income averaging, inequality reproduction, information asymmetry, institutional complexity, institutional self maintenance, integrated services, jobseeker compliance, justice system churn, knowledge hierarchies, KPI gaming, legibility politics, marginalisation dynamics, metric fixation, model provisionality, model reality mismatch, mutual obligation, mygov access, NDIS administration, non take up, operational efficiency traps, organisational learning, organisational legitimacy, payment suspension, performance reporting, performance targets, policy compliance burden, policy framework inertia, policy humility, policy implementation gap, policy modelling, poverty administration, procedural churn, procedural denial, procedural friction, procedural justice, procedural opacity, procurement incentives, productive misanthropy, provisional metrics, public accountability, public sector ethics, public sector reform, public value, queue management, rationing by process, recidivism cycle, recipient experience, regulation lived experience, regulatory systems, representational assumptions, requisite variety, review tribunals, risk management culture, risk scoring, ritualised validation, robodebt, robodebt royal commission, sanctions regime, sensemaking organisations, service delivery systems, service design, service recipient entropy, services australia, services australia call centre, social determinants of health, social protection systems, social welfare policy, state simplification, statistical governance, street level bureaucracy, system stability versus success, systems dynamics, systems thinking, target culture, transparency, trauma informed services, triage systems, trust in institutions, unemployment services, welfare administration, welfare conditionality, workforce australia