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cybernetics

Time Management in Service Delivery Systems

Service management systems are plagued by managerial failure. The primary error is the belief that regulatory oversight exists to eradicate delay, to accelerate everything. The result is a chaotic environment in which every actor attempts to displace temporal and material costs onto other people, times, and places – both within and beyond the organisation. This […]

Categories
cybernetics

Duplicity

What is striking is not simply how difficult it is for people with genuine insight, intellectual range, and openness to rise through status hierarchies, but that those hierarchies stabilise themselves by filtering out precisely the signals that would correct them. This is not accidental. Systems that persist must dampen information that threatens coherence, even when […]

Categories
cybernetics

After Trump

If the United States survives Trump, there is a genuine possibility of reconstruction, but only because damage exposes the relationships that mattered and brings hidden dependencies into the open, revealing how the system was actually held together. The damage being inflicted is real and severe, economic and political at once. Disruption to institutions, markets, and […]

Categories
cybernetics

Meaning: Uncertainty Disco

Meaning does not exist in words, ideas, or intentions taken in isolation. It arises from a relational system in which elements acquire significance only through their differences from one another over time. Words are defined by other words; references defer to further references; interpretation always lags expression. That lag is not an accident or a […]